Decision details
Decision status: Recommendations Approved
Is Key decision?: No
Is subject to call in?: Yes
Decision:
It was RESOLVED:-
1.1 That given the nature of data currently available the Council does not pursue the option of a Hadleigh customer access point with similar capabilities to Sudbury.
1.2 Instead the Council identifies opportunities to work in partnership with existing organisations in Hadleigh, to provide self-service facilities, including the provision of scanning information.
1.3 That further information and more detailed data be included as part of the Customer Strategy Review which will be brought to Cabinet in July 2018.
1.4 That the Customer Strategy Review also gives consideration to the extension of the partnership model for customer services elsewhere in the district should a need be identified.
Reason for Decisions: That an appropriate self-service provision could better meet the aims of the Joint Strategic Plan in a more cost effective manner.
Alternative Options Considered and Rejected: The two options that have been considered are:
a) To provide an additional customer access point in Hadleigh modelled as per the Sudbury customer access point;
b) To explore and develop an operating model which focuses on self-service, utilising existing organisations to support our customers and developing communities’ capabilities to help themselves.
Any Declarations of Interest declared: None
Any Dispensation Granted: None
Publication date: 13/04/2018
Date of decision: 12/04/2018
Decided at meeting: 12/04/2018 - Babergh Cabinet
Effective from: 21/04/2018
Accompanying Documents: