Decision Maker: Babergh Cabinet
Decision status: Recommendations Approved
Is Key decision?: No
Is subject to call in?: No
72.1 The Chair invited the Cabinet Member for Customers, Digital Transformation and Improvement, Councillor McCraw, to introduce the report.
72.2 Councillor McCraw provided a detailed summary of the Quarter 2 Performance and advised that a new framework would be introduced in 2022 – 2023.
72.3 Members commented on the performance in the papers including that the statistics for fly tipping, waste and subscription to the garden waste scheme was good.
72.4 Councillor Arthey was concerned about the wait time and abandonment of telephone calls for Customer Services and the Cabinet Member for Customers, Digital Transformation and Improvement responded that more staff were being taken on and the response time had dropped in October to 1.66 seconds. The current target was a response time of 1.45 seconds. The response time in the papers still included the lockdown periods earlier in the year.
72.5 In a response to Councillor Jan Osborne’s question regarding what preventative measures were being taken by the Council for fly tipping, as the clearing of fly tipping was costly to the Council, the Cabinet Member for Communities, Councillor Dawson advised she would provide a response outside the meeting.
72.6 Councillor Dawson asked that the charge made by Suffolk County Council to clear hard core rubbish was reviewed by the Cabinet Member for Finance.
72.7 Councillor Osborne queried whether the charge for domestic waste collection for those on low income could be reduced.
The Quarter 2 Performance was noted.
Publication date: 07/12/2021
Date of decision: 06/12/2021
Decided at meeting: 06/12/2021 - Babergh Cabinet
Accompanying Documents: