Decision Maker: Babergh Cabinet
Decision status: Recommendations Approved
Is Key decision?: Yes
Is subject to call in?: No
To provide the Cabinets with quarterly performance information and headline indicators on progress against the corporate plan.
27.1 The Chair invited the Cabinet Member for Customers, Digital Transformation and Improvements, Councillor McCraw to introduce Quarter 4 Performance to Members.
27.2 Other Members present questioned the car ports in Sudbury and whether there was a timeframe for completion of this project. The Director for Economic Growth and Climate Change responded that due to supply chain issues the timeline had been delayed.
27.3 Councillor Osborne queried what was being done to reduce the increased number of abandoned calls. The Director for Customer Services responded that since the pandemic there had been an increase in the number of calls received, and to combat this staff had been offered overtime to respond to calls. In addition, recruitment had also taken place to increase capacity.
27.4 Councillor McLaren questioned whether, with the cost of living crisis, would there be a reduction in the ability for residents to access digital services. Councillor McCraw responded that internet service providers had reduced price packages for those in need, and that additionally discretionary payments might also be used to help residents.
27.5 Councillor Busby queried whether following the postponement of the Joint Local Plan, communities would still be able to have an input ahead of sign off from the inspectorate. Councillor Arthey stated that this would be possible.
27.6 Councillor Osborne outlined that the Disabled Facilities Grant now had 104% of the funds committed, which had increased from the 60% committed 18 months previously.
27.7 The Q4 Performance was noted.
Publication date: 11/07/2022
Date of decision: 08/07/2022
Decided at meeting: 08/07/2022 - Babergh Cabinet
Accompanying Documents: