Babergh and Mid Suffolk District Councils
Democratic Services

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Decision details

Decision status: Recommendations Approved

Is Key decision?: No

Is subject to call in?: Yes

Decision:

It was RESOLVED:-

 

1.1           The revised Joint Compliments, Comments and Complaints Policy be agreed.

1.2           Withdraw the need for customers who wish to complain to the Ombudsman having to request a stage 2 complaint, once the phased approach has been delivered.

1.3           That In consultation with the Council Leader and Cabinet member, minor amendments to the policy be delegated to the Senior Leadership Team.

Reason for Decision: To improve the Joint Corporate Comments, Compliments and Complaints Policy so that the customer is at the heart of the process with complaints being dealt with effectively leading to more customers being satisfied at all stages of the process for the investigation of their complaints.

 

Alternative Options Considered and Rejected:  To retain the existing policy.

 

Any Declarations of Interest declared: None

 

Any Dispensation Granted: None

Publication date: 10/08/2018

Date of decision: 09/08/2018

Decided at meeting: 09/08/2018 - Babergh Cabinet

Effective from: 18/08/2018

Accompanying Documents: