It was RESOLVED:-

1.1     That the adoption of the Citizen Advice Council Tax Protocol detailed at Appendix (a) of the report be approved.

Reason for Decision:The protocol reflects best practice at a local level and is intended to facilitate regular liaison with the Council, its Enforcement Agents and Citizens Advice on practices and policy concerning Council Tax collection.

In setting down clear procedures and keeping these regularly under review, all parties to the protocol can ensure that arrears are dealt with appropriately whilst complaints are handled efficiently.

Alternative Options Considered and Rejected:

1.1     To adopt the Citizen Advice protocol.

1.2     To not adopt the Citizen Advice protocol and wait for Government reforms.

Any Declarations of Interest Declared: None

Any Dispensation Granted: None