Cabinet Member for Customers, Digital Transformation and Improvement
Decision:
It was RESOLVED:-
That the performance report and the performance outcome information tabled at Appendices A to H of the report be agreed as reflecting Mid Suffolk District Council’s performance for April – June 2019.
Reason for Decision: To provide assurance that the Council is meeting its performance objectives.
Alternative Options Considered and Rejected: It is a requirement to report this information to Cabinet, therefore there are no other available options.
Any Declaration of Interest declared: None
Any Dispensation Granted: None
Minutes:
The report was introduced by the Cabinet Member for Customers, Digital Transformation and Improvement who advised that bench marking information and comparative data on the performance measures with Babergh have been included in the report. Councillor Morley expressed her thanks to the Cabinet Members for the work they have undertaken with the Assistant Directors to achieve the performance outcomes.
The recommendations were proposed by Councillor Morley and seconded by Councillor Burn.
The Chief Executive responded to questions from Councillor Field and Councillor Eburne regarding the performance measures relating to staff sickness and advised that various mental health programmes have been introduced and this has contributed to a reduction in the number of people absent from work with mental health related illnesses. The Chief Executive then commented that the average number of days lost to sickness benchmarks favourably with other authorities.
Councillor Gould enquired what the figures would be if long term sicknesses were removed. The Chief Executive confirmed this information would be provided.
The performance measure relating to telephone calls and the time taken to answer was discussed by Members. The Assistant Director for Customer Services confirmed that the Quarter 1 figures were affected by increased calls following the issuing of Council Tax bills, rent collection letters and calls relating to the recent elections.
By a unanimous vote
It was RESOLVED:-
That the performance report and the performance outcome information tabled at Appendices A to H of the report be agreed as reflecting Mid Suffolk District Council’s performance for April – June 2019.
Reason for Decision: To provide assurance that the Council is meeting its performance objectives.
Supporting documents: