Cabinet Member for Organisational Delivery

BCa/18/73 QUARTER 3 PERFORMANCE OUTCOME REPORTING

It wasRESOLVED:-

That the performance report and the performance outcome information tabled at Appendices A to G of the report be agreed as adequately reflecting Babergh District Council’s performance for October – December 2018.

Reason for Decision:  To provide assurance that the Council is meeting its performance objectives.

Alternative Options Considered and Rejected:

It is a requirement to report this information to Cabinet, therefore there are no other available options.

Any Declaration of Interest declared:  None

Any Dispensation Granted:  None

133.1    Councillor Davis, Cabinet Member for Organisational Delivery introduced report BCa/18/73 and stated that this was the third of the revised quarterly performance reports submitted to Cabinet and that ongoing refinement of the performance framework would ensure that the performance measures reflected the outcomes in the Joint Strategic Plan and particularly the agreed priorities. 

133.2    Councillor Davis pointed out the revised method for recording the figure for missed bins. This measure was a recognised method for recording missed bins and would allow the Council to undertake benchmarking in the future. 

133.3    Councillor Davis also summarised improvements to the number of days lost to sickness and the reduction of the average telephone wait time.

133.4    Councillor Davis MOVED the recommendations in the report which Councillor Osborne SECONDED.

133.4    Councillor Ward reiterated the good work carried out to improve the wait times in the call centres and also pointed out the reduction in abandoned calls which was also a significant improvement.

133.5    Councillor Lawrenson stated that the graphics used in the report were very useful and suggested another measure to be included in the future would be to compare the Councils performance measures to other authorities and establish best practice.  Councillor Lawrenson also stated that using different timescales to compile the graphs could cause confusion and that he would like to see more consistency in the data and the timescales used.

133.6    Councillor Ward agreed that being able to compare performance measures against other authorities would be a very useful exercise.

133.7    Councillor Grandon agreed that the graphs were useful and requested a graph showing the usage of the customer service points and the type of information people are accessing at the customer services points be included in future reports.

133.8    Councillor Davis stated that the figures had not yet been compiled but these figures could be included in the future.

133.8    Councillor Osborne also agreed that the report was a good mechanism for advising performance and thanked the team for their hard work.

By a unanimous vote

It wasRESOLVED:-

(i)              That the performance report and the performance outcome information tabled at Appendices A to G of the report be agreed as adequately reflecting Babergh District Council’s performance for October – December 2018.

Reason for Decision:  To provide assurance that the Council is meeting its performance objectives.