Babergh and Mid Suffolk District Councils
Democratic Services

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Issue - decisions

09/01/2020 - BCa/19/27 COUNCIL TAX - CITIZENS ADVICE COLLECTION PROTOCOL

It was RESOLVED:-

 

That the adoption of the Citizen Advice Council Tax Protocol detailed at Appendix (a) of the report be approved.

 

REASON FOR DECISION

The protocol reflects best practice at a local level and is intended to facilitate regular liaison with the Council, its Enforcement Agents and Citizens Advice on practices and policy concerning Council Tax collection.

In setting down clear procedures and keeping these regularly under review, all parties to the protocol can ensure that arrears are dealt with appropriately whilst complaints are handled efficiently.

 

Alternative Options Considered and Rejected:

 

1.1           To adopt the Citizen Advice protocol.

1.2           To not adopt the Citizen Advice protocol and wait for the Government reforms.

Any Declarations of Interest Declared: None

 

Any Dispensation Granted: None