Resolution status:Carried
3.1. That the contents of the report be noted by the Joint Overview and Scrutiny Committee.
3.2. That Officers be requested to alter the frequency and content of the survey of customer experience of the pre-application service to “open” rather than annual.
3.3. That Officers be requested to undertake an annual survey of Development Management Planning Officers of their experience of customer service.
3.4. That Officers develop a model for quarterly audit of timeliness, quality and customer service including to assess the effectiveness of the pre-application advice process in the validation of applications and correlation of advice with outcome.
3.5. That the Corporate Director for Planning and Building Control and the Chief Planning Officer review the results of the above-mentioned surveys and audit and report at least bi-annually to the Cabinet Members for Planning.
3.6. That the Overview and Scrutiny Committee requests the Director for Planning and Building Control and the Chief Planning Officer consider arrangements to provide adequate training and mentoring opportunities for all planning staff with a view to providing an improved level of pre-app service.
Vote | Councillors | Count |
---|---|---|
For | Simon Barrett, Terence Carter, Siân Dawson, Paul Ekpenyong, Kathryn Grandon, John Hinton, Robert Lindsay, Dave Muller, Adrian Osborne, Keith Scarff and Keith Welham | 11 |
Against | None | 0 |
Abstain | None | 0 |
Conflict Of Interests | None | 0 |